Refund and Returns Policy

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Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Additional non-returnable items:

 

    • Gift cards

 

    • Downloadable software products

 

    • Some health and personal care items

 

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted:

 

    • Goods with obvious signs of use.

 

    • Smartphones & Accessories that has been opened.

 

    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

 

    • Any item that is returned more than 7 days after delivery

 

 

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days based on your payment method.

 

Late or missing refunds

 

If you haven’t received a refund yet, first check your bank account again.

 

Then contact your credit card company, it may take some time before your refund is officially posted.

 

Next contact your bank. There is often some processing time before a refund is posted.

 

If you’ve done all of this and you still have not received your refund yet, please contact us at Email:info@samsung.ebrandshop.co.ke or Phone number: +254 755 600 700

Sale items

 

Only regular priced items may be refunded. Sale items cannot be refunded.

 

 

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Email:sales@samsung.ebrandshop.co.ke or Phone number: +254 755 600 700 and send your item to: 3rd Flr Tulip Tower, Westlands Nairobi, Kenya Along Mpaka Road.

 

 

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

 

 

To return your product, you should mail your product to: 3rd Flr Tulip Tower, Westlands Nairobi Kenya, Along Mpaka Road.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

 

Contact us at Email:info@samsung.ebrandshop.co.ke or Phone number: +254 755 600 700 for questions related to refunds and returns.

 

You are always welcome to return or exchange the products purchased at https://samsung.ebrandshop.co.ke/. You have 7 days to decide if an item is right for you. The items must be returned to BRANDLINK TECHNOLOGIES LIMITED address in proper condition and in manufacturer’s packaging unless returned as faulty or damaged. We offer several methods of compensation for a returned item if the product is undamaged and the package is in proper condition: Although you are free to choose preferred compensation, we reserve the right to change the list of available compensation options depending on the items returned, customer location, banking peculiarities, or other reasons creating difficulties or inconveniences whether for BRANDLINK TECHNOLOGIES LIMITED or for customers. Refund Options Fill out your return form correctly with your order number, the product you are returning, the reason for the return, and if you are waiting for a refund or How to Return a Purchased Item Replacement. We will replace the item with another one of better quality, different size, or color. Money refund. We will return the cost of the item you spent to purchase. Gift card. We will give a Gift card equal to the cost of the item (or larger) to be used on our Site with another purchase. If you do not mention your order number, we won’t be able to process your return. Repackage the item in the original box and packaging. Take your parcel to any Post Office and obtain proof of postage for the tracking number – this will speed up the process and will legitimize that your parcel is on its way back to us. The address for returns is: 3rd Flr Tulip Tower, Along Mpaka Road, Westlands Nairobi Kenya, 00100. The shipping cost for the returned items is paid by you. We will compensate the shipping charges in case of returning damaged, faulty, or incorrect items. We’ll send you an email as soon as we’ve received your return in its original condition and processed your return. What Happens Next A returned item will be inspected upon arrival. If the condition an item has been returned in is inappropriate (e.g. tags have been removed or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return and we may have to send it back to you. If the condition of a returned item is appropriate, you will receive compensation within 10 business days depending on the payment method you used for purchasing the returned item. If you paid by credit/debit card, we will refund the balance of your credit/debit card. If you paid using PayPal, we will refund the balance to your PayPal account. If you use a Gift card to purchase the returned item, we will refund the paid money to the balance of the credit/debit card or PayPal account (whatever was used) and will provide you with a new Gift card as, due to our internal rules, any Gift card can’t be used twice or more time. Returning a Damaged or Faulty Item We are sorry that you received a damaged or faulty item. Please return this item to us as soon as possible so that we could process the refund. If you’re unable to return the item, please contact our Customer care service at info@ebrandshop.co.ke you can also call or WhatsApp +254755600700 or +254753151151. Please bear in mind that all items are inspected on return. Returning an Incorrect Item If one of the items you received isn’t what you ordered, please send it back to us, and once inspected, we’ll refund you as soon as it’s arrived back at our warehouse. We do not refund the products that are not eligible for return. Non-refundable (non-returnable) products: Non-refundable Items e.g 

  • Goods with obvious signs of use.
  • Smartphones & Accessories that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery